Refunds

Unused wallet balance

Money in your wallet that you have not spent on a plan can be refunded to you, up to the whole balance, in cash or by bank transfer. Ask at the site or contact support. We refund within 7 working days. Every refund is recorded in your account history, with how it was paid.

A plan you have already bought

A plan that has started is not refunded automatically, because you have already been given the service. If something went wrong that was not your doing, contact support. The owner of Isoponet looks at each case, and if a refund or a correction is right, it is recorded with a reason in your account.

The price of a plan is fixed when you buy it. A later price change does not change what you paid or what you are owed.

A wrong or extra payment

If you send more than a plan costs, or a different amount from the one you meant, the money goes into your wallet and stays there for your next plan, or you can ask for it back as above. If you sent money to the wrong account, contact your bank straight away and tell us.

When the service is down

If the service is down for more than 24 hours in a row, affected plans are extended by the time lost.

Payments that are not confirmed

A payment counts once a person at Isoponet has seen the money arrive. If we cannot find it, we will tell you why and ask for the transfer reference. Nothing is added to your wallet for money we have not received.

How to ask

Write to support@isopo.net or message us on WhatsApp, with your login name and the date and amount of the payment. Never send your WiFi code.